Streamlining Success with Offshore Excellence

Client Overview

Client: We Mortgage Solutions, Australia
Industry: Mortgage and Finance Brokerage
Service: Offshore Mortgage Assistant Placement

The Challenge

When Alana Kunicki, founder of We Mortgage Solutions, connected with Digital Consulting Ventures, her goal was simple and focused. She wanted more time to connect with clients and grow her business.

Much of her day was spent managing documents, coordinating client follow-ups, and handling compliance tasks. These activities were vital but time-consuming, taking energy away from the parts of the business that truly inspired her.

Alana needed a dependable and capable professional who could take full ownership of the back-end operations with accuracy, care, and initiative so she could focus her time on strategy and client relationships.

Our Solution

Digital Consulting Ventures introduced Alana to Sushmita, an experienced mortgage operations professional based in Nepal.

From the very beginning, Sushmita brought calm, order, and structure to the business. She streamlined file management, coordinated client communication, and ensured that every document was handled with precision.

Her organisation and communication were exceptional, and her proactive approach meant Alana could finally step back from the daily grind and dedicate her energy to growth and client service.

Digital Consulting Ventures supported every part of this partnership, from onboarding and compliance to ongoing process improvement, ensuring both sides worked seamlessly together.

Client Experience

“I’ve had the pleasure of working with Sushmita from Digital Consulting Ventures, and her support has been a real game changer for my mortgage broking business.

Sushmita is organised, proactive, and has saved me countless hours across file management, document collection, and client follow ups. Her attention to detail and strong communication skills ensure every file runs smoothly from start to finish.

Since bringing Sushmita on board, I’ve been able to focus more on client communication and business growth, knowing the back end processes are handled with care and precision.

Sushmita is efficient, reliable, and genuinely invested in achieving great outcomes for clients. I couldn’t recommend Digital Consulting Ventures more highly.”
Alana Kunicki, Director, We Mortgage Solutions

The Outcome

With Sushmita’s support, We Mortgage Solutions achieved a noticeable improvement in efficiency and client service. The operational workload was streamlined, communication became more consistent, and file accuracy improved dramatically.

Alana gained the freedom to focus on what she does best — building relationships, serving clients, and growing the business with confidence.

What started as a search for help became a long term partnership built on trust, communication, and shared success.

The Impact

This collaboration demonstrates how Digital Consulting Ventures helps Australian mortgage brokers grow with confidence by connecting them with skilled, dedicated professionals from Nepal.

It is not just about outsourcing. It is about creating partnerships where people care deeply about helping your business thrive.

Grow Your Mortgage Business with DCV

If you are ready to simplify your operations and focus on what matters most, we would love to help.
📩 Book a discovery call with Pjay to explore how our Nepal based mortgage talent can transform your business.
👉 Schedule a Consultation